Terms of service

Terms & Conditions Premiere Perfumes

By placing an order online through Premiere Perfumes, you agree to the following terms and conditions. These
policies are designed to ensure your compliance with our purchasing, shipping, refund, and/or return methods
and procedures.

1. PURCHASE POLICY
Only purchase orders placed through our official online page Manny@premiereperfumes.com will be accepted.
Once the order is confirmed in our system, the customer will receive an automatic notification with the
corresponding order number and purchase registration information.
1.1 Fraud Prevention: In order to protect our customers, we review all orders received to detect fraud or
other unauthorized or illegal activities. We reserve the right to refuse to process an order due to suspected
fraud or unauthorized or illegal activities or when the order violates the published policies of Premiere
Perfumes. If this is the case, we may reject your order, or our Customer Service department may call you
at the phone number you provided (or use your email address) to confirm your order, in order to validate
your purchase details through our email Manny@premiereperfumes.com. Among the
documents that may be requested are: ID, Driver's License, credit/debit card used for the purchase, or
other similar documents that prove the original buyer. The customer may cover any information considered
sensitive from these documents; only the name of the document holder and/or the last 4 digits of the card
used need to be legible to confirm the customer's identity. Premiere Perfumes will request these
documents only through our official email Manny@premiereperfumes.com.
1.2 Order Validation: Premiere Perfumes will not process online orders that cannot be completed and/or
validated. In case of cancellation, the customer will be notified, and any payment made will be refunded in
full to the original card used for the payment.
1.3 True Information: The customer declares that all information recorded in the purchase order is true. Any
attempt at fraud will be subject to legal action.
1.4 Customer Support: Any request, complaint, or claim can be made through our email
Manny@premiereperfumes.com.
1.5 Wholesale Restrictions: We do not make wholesale sales, which means that no more than 4 Luxury*
products of the same reference will be sold to the same customer.
1.6 Product Images: The images presented on our website are references to the items to be sent. There
may be variations in packaging and presentations by the manufacturer without prior notice. Please contact
customer service if you require more information before you place your order.
2. SHIPPING POLICY
Delivery times may be affected during peak seasons or periods of high demand. While we aim for timely
delivery, delays may occur due to carrier capacity, weather, or holiday surges.
Seasonal Shipping Notice
During peak shopping periods, order processing and delivery times may be extended due to high order volume.
These delays may or may not be communicated in advance and are also dependent on the schedules and
operations of the shipping carriers. We appreciate your understanding and patience during these busy seasons.
For any concerns, please contact our customer service team: Manny@premiereperfumes.com
All orders will be processed within 24 to 48 hours after being placed. Orders received on Saturdays, Sundays,
and holidays will be processed the next business day. Business days are understood as Monday to Friday
between 8:00 am and 4:00 pm EST, excluding holidays. Please note that we do not ship on weekends
(Saturdays and Sundays) and holidays.
2.1 Signature Requirement & Liability: All orders valued at $300 USD or more will require a signature upon
delivery. The customer must personally sign the delivery receipt; third-party signatures will not be
accepted. Premiere Perfumes will not be responsible for lost packages. Once the customer receives their
tracking number, the order will be considered a final sale, and Premiere Perfumes will not be responsible
for loss, theft, or damage to the package.
2.2 Delivery Disputes: Orders notified as undelivered will be subject to an investigation by Premiere
Perfumes and the corresponding shipping company. This process can take between 3 to 15 business
days. If UPS or USPS confirms that the order was delivered and/or received without any issues, the case
will be considered closed, and it will be the customer's responsibility to initiate an investigation with the
corresponding shipping company.
2.3 Address Modifications: We cannot change or modify the shipping address once the package is in
transit.
2.4 Shipping Methods: Premiere Perfumes offers various shipping methods to suit your needs. The
estimated delivery times and available methods are as follows:
• FedEx Ground® Economy - Delivery time: 3-5 business days.
2.5 Shipping Locations: We ship to the United States and Puerto Rico. We do not process international
shipments.
2.6 Force Majeure: We are not responsible for weather-related events, natural disasters, or other
circumstances beyond our control that may affect the delivery date of the order.
2.7 PO Box and APO/FPO Delivery: For orders with delivery requests to PO Box and APO/FPO, Premiere
Perfumes will not be responsible for delays in delivery, losses, or damages that may occur during the
delivery process.
3. CANCELLATIONS
If you change your mind before receiving the shipping confirmation email, we can accept the cancellation
request for the order. Once the order has been shipped, please refer to our return policy.
4. Promotions, Offers & Discounts
All promotions, including but not limited to Buy One Get One Free (BOGO FREE), Buy One Get One (BOGO),
and Free Gift with Purchase offers, are valid only under the conditions specified below. Promotions are subject
to availability and may be modified or discontinued at any time without prior notice. Promotions cannot be
combined with other offers unless expressly stated and are valid only on selected items.
4.1 Buy One, Get One Free (BOGO FREE): Buy One, Get One Free promotion applies only when the
second item is added to the shopping cart at the time of purchase. The free item will reflect a $0 value in
the cart. The promotion applies only to selected fragrances and will be automatically applied to the item of
equal or lesser value. Offers will not be honored retroactively, and orders completed without adding the
second item will not qualify. While supplies last.
4.2 Buy One, Get One Discount (Regular BOGO): Buy one item and receive a discount on the second
item, valid on selected fragrances only. To qualify, both items must be added to the shopping cart before
completing checkout. The discount will be applied automatically to the item of equal or lesser value. Offer
valid while supplies last and cannot be combined with other promotions.
4.3 Free Gift With Purchase: A free gift is available with qualifying purchases on selected items only. The
gift will be automatically added to the order when eligibility requirements are met. Limit one free gift per
order. No substitutions, cash value, exchanges, or retroactive application. While supplies last. We reserve
the right to modify or end this promotion at any time without prior notice.
5. RETURN AND/OR EXCHANGE POLICY
Inspect your order upon receipt and contact us immediately if you find any defective, damaged items or if you
received the incorrect item. This will allow us to evaluate and correct the issue quickly. You have 3 business
days after receiving your order to notify us and proceed with the exchange or refund. You can contact our
customer service via email at Manny@premiereperfumes.com or by calling +1 800-XXX-XXXX.
5.1 Condition of Items: All returned items must be in their original packaging, in perfect condition, unused,
and with the original cellophane as they were initially delivered. Altered, damaged, used, incomplete, or
dirty products that do not meet these terms and conditions will not be accepted.
5.1.1 Unboxed Products – Final Sale: Unboxed items are final sale. Once an unboxed product has been
processed and dispatched by our online order fulfillment team, it is not eligible for returns, exchanges, or
refunds under any circumstances. The unboxed presentation does not affect the authenticity, formula,
quality, or performance of the fragrance. These items may arrive without retail packaging, with alternative
packaging, or with minor cosmetic variations provided directly by the manufacturer. By purchasing an
unboxed item, the customer fully accepts and acknowledges these conditions.
5.2 Return Authorization (RA): To initiate a return or exchange of a product, you must request a Return
Authorization (RA) within 3 business days of receiving your order. You can do this by emailing
Manny@premiereperfumes.com. If your return is accepted, we will send you instructions on
how and where to send your package. It is important to note that returned items will not be accepted
without this prior authorization (RA).
In the email sent to request the exchange or return of a product, you must attach the following information:
Full name, Contact phone number, Full address, Online Order Number, Payment method (Indicate the last
4 digits of the card used for the purchase), Detailed description of the reason for the return, Confirmation of
whether the product was tested, opened, or is in its original packaging (Cellophane), and attached images
and/or videos of the current state of the perfume and the box in which it was received.
5.3 Shipping Liability: Premiere Perfumes is not responsible for the loss, theft, or damage of returned
items. If your return does not comply with all the terms and conditions mentioned above, please refrain
from sending any product.
5.4 Return Shipping Costs: The customer must bear the shipping costs when the return is not authorized or
approved by the Customer Service team.
5.5 In-Store Exclusions: We do not accept returns of online orders in our physical stores.
5.6 Promotional Returns: If the purchase included any 'free' item, it must also be returned along with the
items the customer wishes to return.
5.7 Evaluation Process: All returns will be subject to evaluation and inspection by the corresponding
department, depending on each case. We will notify the customer via email at
Manny@premiereperfumes.com about the approval or rejection of their refund request.
5.8 Refund Delivery: If a refund is approved, the money will be automatically refunded to the original
payment method used for the purchase.
5.9 Deductions: The initial shipping cost will be deducted from the amount to be refunded if the shipment
was made under the free shipping modality and/or as indicated by the customer service team. The
customer will be responsible for shipping charges.
5.10 Restrictions: Cash refunds to other payment methods or to third parties are not made.
5.11 Geographic Limitations: Exchange or refund requests will not be considered if the customer is outside
the country (United States, Puerto Rico, Canada).
5.12 Promotional Eligibility: Items received as part of a promotion, gift, or product Free/giveaway are not
eligible for exchange or return. These items are provided as-is and cannot be refunded, exchanged, or
substituted for other products.
*Luxury products: refers to items or products that belong to a premium or high-end category, known for their superior quality,
exclusive design, and often a higher price compared to standard products.